TERMS & CONDITIONS

Last updated 5/6/2026

​

These terms and conditions (the "Terms and Conditions") govern the use of www.mysticmouse.com (the "Site"). This Site is owned and operated by Mystic Mouse Limited (company no: 4177084 registered in England & Wales). This Site is an e-commerce website.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

​

Intellectual Property

All content on our Site, including images, text, logos, documents, and downloadable files, is owned by Mystic Mouse Limited and its associated authors.

​

Acceptable Use

As a user of our Site, you agree to:

 

• Use our Site legally and not for illegal purposes.

• Respect other users and not engage in harassment or mistreatment.

 

As a user of our Site, you agree not to:

​

• Violate the rights of others, including intellectual property rights.

• Hack into the Site including other users’ accounts.

• Post any material that could be deemed inappropriate or offensive.

• Act in any way that could be considered fraudulent.

​

If we suspect any violation of these Terms and Conditions or any illegal activity, we reserve the right to limit, suspend, or terminate your Site access and take legal action to prevent future access.

 

Accounts

By creating an account on our Site, you agree to:

​

Take full responsibility for securing your account, including passwords and sensitive information.

Maintain accurate personal information and update it promptly when necessary.

 

We may suspend or terminate your account if you engage in illegal activity or violate these Terms and Conditions.

​

Links to Other Websites

We may link to third-party websites or services on our Site. We don't control these sites, so we are not responsible for their content, policies, or practices. Before using them, it's your responsibility to review the terms, conditions, and privacy policies of these websites.

​

Sale of Goods

These Terms and Conditions apply to all goods listed on our Site, including those out of stock. While we strive for accuracy in product information, descriptions, and images, we cannot guarantee their absolute accuracy. You purchase goods from our Site at your own risk.
We reserve the right to modify, reject, or cancel orders whenever it becomes necessary. If we cancel your order after payment, we will refund the full amount. It is your responsibility to monitor your payment method to verify receipt of any refund.

Payments

We currently accept the following payment methods on our Site:

​

• Credit Card (via Stripe or PayPal).

• PayPal.

When you provide payment information, you authorise us to charge the amount due to your chosen payment method.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

 

Shipping and Delivery

When you purchase goods from our Site, you will generally have a choice of delivery method including standard delivery by post or courier. It is your responsibility to pick a delivery method that is suitable for your needs.

You will need to pay delivery charges in addition to the price for the goods you purchase unless explicitly stated on the Site.

You must provide a complete and accurate delivery address, including the recipient's name. We are not responsible for misdelivery due to inaccurate or incomplete information provided by you.

​

Our products are typically 'print on demand,' which means they will be dispatched as soon as they are produced. You can find the current estimated processing times displayed on our website - this is in addition to the delivery time. Please note that delivery times may vary due to unforeseen circumstances. We are unable to guarantee delivery times or dates and we are not liable for any expense or inconvenience you may incur on account of delayed delivery or non-delivery.

If you purchase goods from us for delivery to a destination outside the UK, be aware that your purchase may be subject to import duties and taxes by the destination country. You are responsible for paying these fees, so check with your local customs office before buying. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.​

​

Returns, Cancellations and Refunds

 

1. Your Right to Cancel

If you are a consumer purchasing goods from our online store, you have the right to cancel your order within 14 days without giving any reason.

​

The cancellation period ends 14 days after the day on which you, or someone nominated by you, receives the goods.

​

To exercise your right to cancel, you must inform us of your decision by a clear statement sent by email to:

hereforyou@mysticmouse.com

​

Please include the following information:

• your name and address as they appear on your original order

• your order number

• the date your order was placed

• confirmation that you wish to cancel your order

2. Returning Goods After Cancellation

If you cancel your order after the goods have been dispatched or delivered, you must return the goods to us without undue delay and no later than 14 days from the day on which you informed us of your decision to cancel.

​

The deadline is met if you send the goods back before the 14-day period has expired.

​

Unless the goods are faulty, damaged, or not as described, you are responsible for the direct cost of returning the goods to us.

Goods must be returned unused, undamaged, and in a condition suitable for resale. You are responsible for taking reasonable care of the goods while they are in your possession.

​

We may make a deduction from your refund for any loss in value of the goods if that loss is caused by unnecessary handling by you.

Please contact us before returning any goods so that we can provide the appropriate return instructions.

​

3. Refunds Following Cancellation

If you cancel your order and return the goods in accordance with these Terms, we will refund the payments received from you for the goods, including the cost of standard delivery where applicable.

​

We are not required to refund any additional delivery costs if you chose a delivery method more expensive than our standard delivery option.

​

We will make the refund without undue delay and no later than 14 days after the earlier of:

• the day we receive the goods back from you; or

• the day you provide evidence that you have sent the goods back.

​

Refunds will be made using the same method of payment used for the original transaction, unless we expressly agree otherwise. You will not incur any fees as a result of the refund.

​

We may withhold the refund until we have received the goods back or you have supplied evidence of having sent them back, whichever is earlier.

​

4. Damaged, Faulty or Incorrect Goods

If the goods you receive from us are damaged, faulty, or not as described, you have legal rights and remedies under the Consumer Rights Act 2015 and other applicable legislation.

​

Please notify us within a reasonable time, preferably within 7 days of receiving the goods, by emailing:

hereforyou@mysticmouse.com

​

Please include:

• your name and address as they appear on your original order

• your order number

• the date your order was placed

• a description of the damage, fault, or issue

• photographs or other evidence, where possible

​

We may provide specific instructions on how to return the damaged, faulty, or incorrect goods. Please follow these instructions carefully so that we can process your return efficiently.

​

Upon receiving and inspecting the returned goods, we will assess the issue. If we confirm that the goods are damaged, faulty, or not as described, we will offer an appropriate remedy, which may include:

• a refund;

• a replacement, subject to availability; or

• another remedy required by law.

​

Where goods are confirmed to be damaged, faulty, or not as described, we will bear the reasonable cost of returning them, provided that you follow our return instructions.

​

If the goods are found not to be damaged, faulty, or incorrect, or if the issue has been caused by misuse, mishandling, or inappropriate use, we may not be able to offer a refund or replacement. In such cases, we will contact you to discuss the matter further.

​

5. Exceptions to the Right to Cancel

The right to cancel may not apply to certain goods, including goods that are made to your specification, personalised, customised, or otherwise clearly made for you.

​

This does not affect your legal rights in relation to goods that are faulty, damaged, or not as described.

​

6. Contact Details for Returns and Cancellations

For cancellations, returns, damaged goods, faulty goods, or any related enquiries, please contact us at:

hereforyou@mysticmouse.com

Complaints

We take great care to ensure that our products and services meet high standards of quality, but occasionally things do go wrong. If you have a complaint about our products or services, we encourage you to get in touch with us at service@mysticmouse.com. We will make every effort to resolve your complaint promptly and in accordance with applicable consumer protection laws.

​

Consumer Protection Law

We are committed to complying with all relevant consumer protection laws and regulations. If you believe that we are not meeting our legal obligations, please let us know, and we will take appropriate corrective action.

 

Limitation of Liability

Mystic Mouse Limited and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities, and expenses including legal fees from your use of the Site.

​

Indemnity

Except where prohibited by law, by using this Site you indemnify and hold harmless Mystic Mouse Limited and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities, and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

 

Applicable Law

These Terms and Conditions and any disputes or claims arising out of or in connection with them, including non-contractual disputes or claims, are governed by and construed in accordance with the laws of England and Wales.

You agree that the courts of England and Wales have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, including non-contractual disputes or claims. If you are accessing our website from outside the United Kingdom, you are responsible for compliance with local laws in your jurisdiction.

​

Severability

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

​

Changes to this Page

We may update these Terms and Conditions as needed to comply with the law and reflect changes in how our Site operates and user behaviour. We will notify you of such changes via email or by posting a notice on our Site.

​

Contact Details

Please contact us if you have any questions or concerns. Our contact details are as follows:

hereforyou@mysticmouse.com

​